At luckbd, we treat your personal data with the same level of care we bring to every aspect of our platform. This Privacy Policy explains in plain terms what data we collect, why we collect it, how we use and protect it, and what rights you hold as a luckbd account holder in Bangladesh.
These six principles guide every decision luckbd makes regarding the collection, storage, and use of your personal information.
luckbd collects only the personal data that is strictly necessary for the purposes described in this policy. We do not gather information speculatively or beyond what our services genuinely require. Every data point we hold serves a specific, documented purpose.
All data transmitted between your device and luckbd servers is protected using industry-standard SSL/TLS encryption. Sensitive records — including identity documents, payment details, and account credentials — are stored in encrypted form with strict access controls limiting who can view or process them.
luckbd does not sell, rent, or trade your personal information to third parties for their own commercial marketing purposes. Data is shared only with trusted service partners operating on luckbd's behalf, and only to the extent necessary to deliver our services.
You hold meaningful rights over your personal data — including the right to access, correct, restrict, and in certain circumstances erase the information luckbd holds about you. This policy explains each right in full and tells you exactly how to exercise them.
luckbd retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Once data is no longer needed, it is securely deleted or anonymised in accordance with our internal retention schedule.
Whenever we make material changes to this Privacy Policy, we will notify you by email or via a prominent notice on the luckbd platform. We will never alter the way we use your data in a significant manner without giving you prior notice and, where required, seeking your renewed consent.
This Privacy Policy should be read alongside luckbd's Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. Together these documents form the complete framework governing your relationship with luckbd.
This Privacy Policy ("Policy") describes how luckbd ("luckbd", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your") who visit, register with, or otherwise interact with the luckbd online casino and sports betting platform accessible at luckbd.vu ("the Platform").
luckbd is the data controller in respect of personal data processed under this Policy. As data controller, luckbd determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
This Policy applies to all personal data collected through the Platform, including data collected via the website interface, mobile-optimised browser sessions, customer support communications, and promotional campaign interactions. It does not apply to third-party websites or services that may be linked from the Platform — those services operate their own privacy practices, which luckbd does not control.
By registering an account with luckbd, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and contact support to close your account.
luckbd collects the following categories of personal data in connection with the operation of the Platform:
| Data Category | Specific Data Points | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number, passport number | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including city: Dhaka, Chittagong, Sylhet, etc.) | Account registration and profile updates |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, bank account details, transaction history, deposit and withdrawal amounts in BDT | Deposit and withdrawal transactions |
| Verification Documents | Scanned or photographed copies of government-issued ID, proof of address, payment method confirmation screenshots | KYC verification process |
| Gaming Activity Data | Games played, bet amounts, win/loss records, session durations, game preferences, responsible gaming tool usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatic collection on each session |
| Usage Data | Pages visited, navigation paths, feature interactions, session timestamps, click patterns | Automatic collection via analytics tools |
| Communications Data | Support ticket content, live chat transcripts, emails sent to and from luckbd, complaint records | Customer support interactions |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS, preferred communication channels | Account settings and consent forms |
luckbd does not intentionally collect special categories of personal data (such as health data, biometric data, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation) except where strictly required by applicable law or by our responsible gaming obligations (for example, where a player voluntarily discloses a gambling-related health concern when requesting self-exclusion).
The majority of personal data luckbd holds about you is data you have provided directly, including:
When you visit or interact with the Platform, luckbd automatically collects certain technical and usage data through the use of cookies, web beacons, and server log files. This includes your IP address, device identifiers, browser information, and behavioural data about how you navigate the Platform. This automatic collection occurs whether or not you are logged into your luckbd account.
luckbd may receive personal data about you from the following third-party sources:
luckbd processes your personal data only where a lawful basis for doing so exists. The table below sets out the primary purposes for which luckbd processes personal data, together with the legal basis relied upon in each case.
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your luckbd account | Performance of contract (account agreement between you and luckbd) |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, and other payment methods | Performance of contract |
| Verifying your identity and age (KYC/AML compliance) | Legal obligation and legitimate interests (preventing fraud and underage gambling) |
| Delivering customer support services | Performance of contract and legitimate interests |
| Fraud detection, prevention, and security monitoring | Legitimate interests (protecting luckbd and its players) and legal obligation |
| Responsible gaming monitoring and enforcement | Legal obligation and legitimate interests (player welfare) |
| Personalising your gaming experience and recommending relevant games | Legitimate interests (platform improvement and player engagement) |
| Sending promotional emails, bonus notifications, and marketing communications | Consent (you may withdraw consent at any time via account settings or by contacting support) |
| Complying with regulatory, legal, and audit obligations | Legal obligation |
| Improving Platform performance and user experience through analytics | Legitimate interests (continuous service improvement) |
Where luckbd relies on legitimate interests as its legal basis, it has conducted a balancing assessment to ensure those interests are not overridden by your fundamental rights and freedoms. You may request a copy of any such assessment by contacting [email protected].
luckbd does not sell your personal data. We share personal data with third parties only in the following circumstances and only to the extent necessary for each purpose:
In the event that luckbd undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by luckbd may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, luckbd will notify you by email or via a prominent Platform notice and will ensure that the receiving entity agrees to process your data in a manner consistent with this Policy.
Cookies are small text files placed on your device when you visit the Platform. They enable the Platform to recognise your device across sessions, remember your preferences, maintain your login state, and collect usage analytics. luckbd uses both first-party cookies (set directly by luckbd) and third-party cookies (set by our analytics and fraud prevention partners).
You may adjust your browser settings to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your luckbd account and may render portions of the Platform inaccessible. For guidance on managing cookies in your specific browser, refer to the Help section of your browser's documentation.
luckbd implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While luckbd takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You play an important role in your own data security: use a strong, unique password for your luckbd account, do not share your credentials with others, and contact [email protected] immediately if you suspect your account has been compromised.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, luckbd will notify affected players without undue delay in accordance with its legal obligations.
luckbd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods driven by legal and regulatory obligations:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | Duration of account plus 5 years following closure | AML and regulatory compliance |
| Financial transaction records | 7 years from the date of each transaction | Financial record-keeping obligations |
| KYC verification documents | Duration of account plus 5 years following closure | AML compliance |
| Gaming activity and bet history | Duration of account plus 3 years following closure | Dispute resolution and regulatory audit |
| Customer support communications | 3 years from date of communication | Dispute resolution and service improvement |
| Marketing consent records | Until consent is withdrawn, plus 1 year | Evidence of consent |
| Technical and usage data (anonymised) | Up to 24 months on a rolling basis | Platform performance and analytics |
| Self-exclusion records | Minimum 5 years from date of exclusion | Responsible gaming obligations |
Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where data has been anonymised, luckbd may retain and use it indefinitely for statistical and platform improvement purposes.
As a luckbd account holder, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. luckbd will respond within 30 days of receiving your request.
Please note that exercising certain rights — particularly erasure requests — may affect your ability to continue using the luckbd platform, since some data is essential for account operation, legal compliance, or fraud prevention. luckbd will explain any such implications before processing your request.
The luckbd platform is strictly for adults aged 18 and above. luckbd does not knowingly collect personal data from individuals under the age of 18. If luckbd discovers or is notified that it has inadvertently collected personal data from a minor, it will immediately suspend the relevant account, delete the associated personal data, and take appropriate steps to prevent recurrence.
luckbd employs age verification measures at the point of account registration and during the KYC process to enforce the 18+ requirement. Parents and guardians who believe that a minor may have accessed the luckbd platform should contact [email protected] immediately so that appropriate action can be taken without delay.
We also encourage parents and guardians to make use of third-party parental control software to restrict access to gambling websites from shared devices. luckbd supports co-operative efforts across the industry to prevent underage gambling.
luckbd's primary player base is located in Bangladesh, and we endeavour to process and store personal data within secure environments that meet high data protection standards. However, certain third-party service providers engaged by luckbd — including cloud infrastructure providers, game studios, and KYC verification partners — may process personal data in jurisdictions outside Bangladesh.
Where personal data is transferred internationally, luckbd takes steps to ensure that an adequate level of protection applies to that data, including through contractual mechanisms such as data processing agreements that impose data protection obligations on the receiving party consistent with the protections described in this Policy.
If you would like further information about the international transfers that apply to your personal data, or the safeguards in place, please contact [email protected].
luckbd reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will:
Where changes involve a new purpose for processing your personal data or a new category of recipients, and where the legal basis for such processing is consent, luckbd will seek your explicit agreement before the new processing begins. Your continued use of the Platform following notification of non-material changes constitutes acceptance of the revised Policy.
We encourage you to review this Policy periodically. The most current version is always available at luckbd.vu/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or luckbd's data processing practices, please contact our Data Protection team:
Email: [email protected]
Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
Response time: luckbd aims to respond to all data-related enquiries within 5 business days and to formal data rights requests within 30 calendar days.
If you are not satisfied with luckbd's response to your complaint or believe that luckbd is processing your personal data in a manner that is inconsistent with applicable data protection law, you have the right to escalate your complaint to the relevant data protection authority or supervisory body in your jurisdiction. luckbd will cooperate fully with any such authority in the resolution of complaints.
luckbd treats all privacy complaints seriously and will acknowledge receipt of your complaint promptly, investigate the matter thoroughly, and communicate the outcome to you in writing. We are committed to resolving data protection concerns fairly and transparently, and we view every complaint as an opportunity to improve our data practices.
Now that you know how luckbd protects your data, explore our games, check out our FAQ for common questions, or log in to your account to start playing.